Privacy Policy
Torque Block values customer privacy and is committed to protecting personal information shared through our website, communication channels, and order processing systems.
This Privacy Policy explains how customer information is collected, stored, processed, and protected when interacting with Torque Block services.
1. Information We Collect
We may collect information required for order processing, customer support, logistics coordination, and website optimization.
- Personal Information: Name, phone number, email address, billing address, and shipping address.
- Motorcycle Information: Motorcycle make, model, variant, and tyre specifications provided for compatibility assistance.
- Technical Information: IP address, browser type, device information, session activity, and website interaction analytics.
- Communication Data: Information shared through WhatsApp, forms, customer support chats, email, or phone interactions.
2. How We Use Your Information
- To process and deliver customer orders.
- To provide product recommendations and compatibility support.
- To send order confirmations, tracking updates, invoices, and service-related notifications.
- To improve website performance, analytics, and customer experience.
- To respond to customer enquiries and support requests.
3. Payment Security
Torque Block does not store credit card numbers, debit card details, CVV information, or banking credentials on local servers.
Payments are securely processed through third-party payment gateway providers using encrypted transaction systems and industry-standard SSL protection.
4. Cookies & Analytics
Torque Block may use cookies, analytics tools, and session technologies to improve browsing experience, cart functionality, website performance, and marketing effectiveness.
Customers may disable cookies through browser settings, although certain website functions may become limited.
5. Third-Party Services
Torque Block may share limited operational information with trusted third-party service providers including:
- Payment gateway providers
- Courier and logistics partners
- Analytics and performance tools
- Customer communication platforms
Information shared is limited to what is reasonably required for operational and service-related purposes.
6. Data Protection & Security
We implement commercially reasonable technical, operational, and administrative safeguards to help protect customer information from unauthorized access, misuse, or disclosure.
However, no digital transmission or storage system can be guaranteed as completely secure.
7. Marketing Communications
Customers may receive promotional messages, product updates, offers, or service announcements through email, SMS, or WhatsApp communications.
Customers may opt out of marketing communications at any time by contacting Torque Block support.
8. Data Retention
Customer information may be retained for operational, legal, accounting, fraud prevention, and customer support purposes for a commercially reasonable duration.
9. Customer Rights
Customers may request access, correction, or deletion of eligible personal information by contacting Torque Block support.
Certain information may need to be retained for legal, compliance, or operational obligations.
10. Children’s Privacy
Torque Block services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Policy Updates
Torque Block reserves the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions will be published on this page with revised effective dates where applicable.
12. Contact & Privacy Requests
For questions regarding this Privacy Policy, customer data requests, or privacy-related concerns, customers may contact Torque Block support through:
- Email Support
- WhatsApp Assistance
- Customer Helpline